Shadowing as the name suggests, means becoming someone’s shadow for a while. Following someone, or a group of people, as they live their everyday life, or go about their daily work, helps to understand the environment they are part of. It also … Continued
The easiest way to understand a person is to speak to them. Interviews are a way to connect with people; an opportunity to hear them describe their experiences in their own words. Speaking to people about their everyday lives can … Continued
This tool allows a team to generate ideas by looking at a problem or opportunity from a range of perspectives. This helps to not only come up with new ideas for potential solutions, but also to strengthen a current proposition … Continued
Improvement Triggers provides a collection of questions which can be used to help you look at your work a bit differently. Inspired by the tool ‘SCAMPER’ (Eberle B. 1997), these questions are designed to provoke you into new ways of … Continued
How do you know the right question to ask? Sometimes reaching the right answer means thinking more about the kind of questions you’re asking. It might sound simple, but focusing on what you’re asking someone is essential for reaching a … Continued