“We have been having problems boosting individual performances within the Sales and Operations team. Realising that these are often linked to the larger system, we decided to look at the whole Sales and Operations element of the business and form a co-ordinated change programme. We have been holding a series of workshops to do this and I thought the causes diagram may help us identify challenges/issues and then understand them and their causes , and subsequently search for solutions.

We adapted the tool to suit our way of presentation and with the outputs we have moved forward to the planning stage wherein we now begin to address the core issues informed by the causes.”